Ordering Information
Estimated delivery time
All of the orders are placed directly with the manufacturer and then shipped to our warehouse where it will despatched from. Please allow 5 - 8 working days for the order to receive our warehouse. Once it has reached us, it will be despatched to you within the next working day. The table below shows the estimated time of delivery from our warehouse.
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Major Australian Cities
Rest of Australia
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- We do not guarantee that your order will be delivered within this time frame. Whist we are proud to say that the majority of our deliveries occur on time late deliveries did occur in the past due to unforeseeable circumstances beyond our control.
- In the event that your order has not arrived after the estimated delivery time, please visit "My Account" section on our website to view the delivery status of your order to check if the delivery address is correct. Unless otherwise agreed by us, we will deliver your order to the address indicated on your Order Confirmation.
- You are most welcome to email us if you need any further assistance regarding your late delivery.
- Please be aware that when no one is at the delivery address Australia Post will leave a card for you to pick-up your parcel from your local Post Office.
Product Returns
30 Days Money Back Guarantee
- All TinyToys.com.au products are covered by our 30 Days Money Back guarantee.
- If you are unsatisfied with your purchase or if you change your mind, simply return the products to us in its original packaging and saleable conditions within 30 days from the date of order. We will then refund your money (minus postage charges) or do an exchange for you as you wish.
- How to Claim: Please contact our friendly customer service and we will organise an exchange or refund to you. You MUST contact us first before returning the item.
- Terms and Conditions:
- Claim must be made within 30 days from the date of order.
- Items must be in original packaging and in resealable conditions.
- Return the item within 14 days after we issue you the return number.
- Exchanges must be of the same value. If the replaced item is of greater value the customer agrees to pay for the difference.
- Postage costs (including return postage) will not be refunded.
- Refunds will be issued by direct bank deposit, credit back to your credit card or credit into "Your Account" with TinyToys.com.au.
Faulty or Damaged Products
- If your item arrives faulty or damaged, please contact our Customer Service within 7 days and we will replace the item where possible, or refund you the purchase price.
- Return defective items to our reply paid address free of charge.
- How to Claim: Please contact our friendly customer service and we will organise an exchange or refund to you. You MUST contact us first before returning the item.
- Terms and Conditions:
- You must first return the defective item to us.
- Return the item within 14 days after we issue you the return number.
- Refunds will be issued by direct bank deposit, credit back to your credit card or a credit to "Your Account" with TinyToys.com.au.
Product Warranty
30 days replacement warranty
- Most of our products are covered by our 30 day replacement warranty. TinyToys.com.au will replace your product if it is found to be either damaged, faulty or "dead on arrival" (DOA) within 30 days from the date of dispatch.
Manufacturer Only Warranty
- Some Products sold through TinyToys.com.au are serviced and supported exclusively by their manufacturer in accordance the warranty information provided on the listing. For items advertised and sold with manufacturerÕs warranty, we would ask you to contact the manufacturer or supplier in the first instance for replacement or repair under the warranty terms.
