FAQs

1.  How much does shipping cost?

Shipping is a flat rate of $12.99 Australia wide per voucher code. So if you buy a 10 decal vouchers or a 4 decal vouchers, the postage is a flat rate. 

2. When can I redeem the vouchers?

The vouchers can only be redeemed in the period mentioned on the voucher. 

3. How do I redeem the vouchers?

First go to http://www.tinytoys.com.au/wall-stickers.html and choose the decals that you want to buy. Then click on the orange checkout button on the top right hand corner.  Alternatively you can go to http://www.tinytoys.com.au/checkout/cart/ . 

Then in the box which says dicount codes, enter your unique code. Please remember to enter it exactly how it is on your voucher. The code you are meant to be using has the format : XXXXXXXXXX. It has 10 digits , upper case alphabets and numbers. If you do not enter the code exactly in that format, it will come up as an invalid code.  A simple copy paste should work. If you have multiple coupons, enter them one after the other. Remember to add all the decals to your cart first. You will not need to enter any PIN numbers that may be on your voucher. 

4. When I try to redeeme the voucher, it says code is invalid?

This can happen if you are trying to redeem it before or after the validity of the voucher, so check your voucher's dates first.  It can also happen if you used it at the checkout and cancelled the order and tried again. In the latter happened, email us your voucher code and we will reset it for you. 

5. Which wall decals can I choose from?

You can redeem the voucher with the complete range on our website. 

6. I don't know how to use paypal 0r prefer to use my credit or debit card?

You don't need a paypal account to checkout with paypal. You can use your credit or debit card as you normally would. To do that, click on checkout with paypal and then click on "Don't have a paypal account? Pay with your credit or debit card". 

This will display the option to enter your credit card details. 

7. How is my order sent?

We send all of our orders through Australia Post or courier. If no one is home at the time of attempted delivery your letter box will be carded and you can then call to arrange re-collection or will be left at the door.

8. How long does delivery take?

Orders placed before 12pm AEST weekdays will be despatched within 4-28 working days and depending on where are you are located, delivery may take anywhere between 3 - 5 working days.